🔄 Returns & Refund Policy

Effective Date: 7/21/26
Last Updated: 7/22/26

At Rimbik, customer satisfaction is our priority. We strive to deliver fresh, high-quality groceries and household essentials. If you receive a damaged, incorrect, or defective item, we’re here to help.

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🛍️ Eligible Returns

You may request a return or replacement if you receive:

✅ Damaged products

✅ Defective items

✅ Expired products

✅ Incorrect items

✅ Missing items from your order

Please report any issues within an hour of receiving your order.

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❌ Non-Returnable Items

For hygiene and food safety reasons, we generally cannot accept returns for:

🥬 Fresh fruits and vegetables (unless damaged or spoiled)

🥛 Dairy products

🥩 Meat and seafood

🍞 Bakery items

🥣 Frozen foods

🍽️ Opened or partially consumed food items

🧴 Personal care products that have been opened

Products returned without valid reason may not be eligible for a refund.

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📸 Reporting an Issue

To help us resolve your request quickly, please provide:

📦 Your Order Number

📷 Clear photos of the product

📝 A brief description of the issue

📧 Send your request to: admin@rimbik.com

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🔁 Replacements

Where applicable, we may offer:

✅ Product Replacement

✅ Store Credit

✅ Full Refund

The resolution will depend on product availability and the nature of the issue.

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💸 Refund Process

Once your request is approved:

💳 Refunds will be processed to your original payment method.

⏳ Refunds are generally completed within 5-6 business days.

Processing times may vary depending on your bank or payment provider.

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💵 Cash on Delivery (COD) Orders

For Cash on Delivery purchases:

🏦 Approved refunds may be processed through:

• Bank Transfer
• UPI
• Store Credit

Please provide the required payment details when requested.

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🚫 Order Cancellations

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped or is out for delivery, cancellation may no longer be possible.

To request a cancellation, contact us immediately.

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🚚 Delivery Issues

If your order is:

📦 Missing

📍 Delivered to the wrong address due to our error

❌ Incomplete

Please notify us within 2 hours, and we’ll investigate the issue promptly.

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⚠️ Refund Exceptions

Refunds may not be approved if:

❌ Incorrect delivery information was provided.

❌ The issue is reported after the allowed reporting period.

❌ The product has been intentionally damaged or misused.

❌ No supporting information is provided when requested.

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📞 Need Assistance?

If you have any questions regarding returns or refunds, please contact us.

📧 Email: admin@rimbik.com

📞 Phone: +91 8500901819

🕒 Support Hours: 10:00AM – 6:00PM

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🤝 Our Commitment

We are committed to providing:

🌟 Fresh, quality products

🚚 Reliable delivery

💳 Fair refund process

😊 Excellent customer support

Thank you for shopping with Rimbik! We appreciate your trust and will do our best to ensure every order meets your expectations.