Orders

How do I place an order?

Simply browse our products, add the items you need to your cart, and proceed to checkout. Enter your delivery details, choose your preferred payment method, and confirm your order.

Can I modify or cancel my order?

Orders can be modified or cancelled before they are processed. Once an order has been dispatched, changes or cancellations may not be possible.

How can I check my order status?

You can track your order through your account (if applicable) or by contacting our customer support team with your order number.

Delivery

Where do you deliver?

Delivery availability depends on your location.

How long does delivery take?

Most orders are delivered within 7 days. Delivery times may vary depending on your location, weather conditions, holidays, or order volume.

Is there a delivery fee?

Delivery charges, if applicable, will be displayed during checkout before you complete your purchase.

What happens if I’m not available during delivery?

If you’re unavailable, our delivery partner may attempt to contact you or arrange another delivery based on our delivery policy.

Products

Are your products fresh?

Yes. We carefully source and deliver fresh groceries, fruits, vegetables, dairy, and other everyday essentials. Product availability may vary based on seasonal supply.

What if I receive a damaged or incorrect item?

Please contact us within 24 hours of receiving your order. Include your order number and clear photos of the item, and we’ll review your request promptly.

Why are some products unavailable?

Occasionally, products may be out of stock due to high demand or supplier availability. We regularly update our inventory as new stock arrives.

Payments

What payment methods do you accept?

We accept payment methods including:

Credit Cards
Debit Cards
UPI
Net Banking
Digital Wallets
Cash on Delivery (if available)

Available payment options may vary depending on your location.

Is online payment secure?

Yes. We use secure payment gateways and industry-standard security measures to help protect your payment information.

Returns & Refunds

Can I return grocery items?

Due to the nature of grocery products, returns may only be accepted for damaged, defective, expired, or incorrect items. Please refer to our Returns & Refund Policy for complete details.

How long do refunds take?

Approved refunds are generally processed within 4-5 business days, depending on your original payment method and financial institution.

Account

Do I need an account to place an order?

No. You may be able to check out as a guest if this option is available. Creating an account allows you to manage orders, save addresses, and enjoy a faster checkout experience.